Join us for an enlightening session that explores how a positive workplace culture can significantly enhance safety and therapeutic outcomes in human services settings. This session will highlight the transformative journey of the Southwest Idaho Treatment Center (SWITC) and the impactful strategies they implemented to address critical issues such as staff turnover, client stability, and overall safety.

Takeaways include:  

• Identifying the Problem: Understand the challenges faced by SWITC, including high staff turnover, increased risk due to low staffing, and frequent use of physical holds.

• Solutions and Implementation: Learn about the Behavioral Response Team (BRT) and the comprehensive training programs introduced, including NCI training with advanced physical skills, verbal and physical de-escalation techniques, and the importance of direct supervision and specialized meetings.

• Cultural Shift: Discover how SWITC fostered a cultural shift through enhanced staff training, increased onboarding, and the integration of PERMA (Positive Emotion, Engagement, Relationships, Meaning, and Accomplishment) principles.

• Outcomes: Review the impressive results achieved, such as significant reductions in injury claims, lost work hours, and assaultive behaviors, alongside financial savings and improved staff morale.

• Moving Forward: Explore the ongoing efforts and future plans to sustain and build upon these successes, ensuring a safe and supportive environment for both staff and clients.

This session is designed for human services professionals seeking practical insights and strategies to create a safer and more effective workplace. Don't miss this opportunity to learn from real-world examples and equip yourself with the tools to drive positive change in your organization.